At Tummix, we are committed to delivering fresh, hygienic, and home-style meals on time. This Shipping & Delivery Policy explains how and when your meals or orders will be delivered.

1. Delivery Coverage Area

  • We currently deliver in Kohara & Nearby Areas.
  • If your area is not listed or is out of coverage, we will inform you before confirming the order or subscription.

2. Delivery Timings

a) Tiffin Service

  • Lunch Delivery: Between [e.g., 1:00 AM – 2:30 PM]
  • Dinner Delivery (if offered): Between [e.g., 7:00 PM – 8:30 PM]
  • Delivery slots are fixed based on route and location. Exact time may vary slightly depending on traffic or weather.

b) Cloud Kitchen Orders (On-Demand Food)

  • Orders are usually delivered within [30–60 minutes] from confirmation.
  • Actual delivery time may vary depending on distance, kitchen load, and traffic.

3. Delivery Process

  • Once your order is confirmed, it is queued for preparation.
  • Our delivery partners will deliver directly to the address you provide at checkout or in your subscription profile.
  • Please ensure someone is available to receive the food at the given time.

4. Delivery Charges

  • Tiffin Subscriptions: Delivery charges are usually included in the plan. If any extra fee applies (e.g., for distant areas), it will be communicated upfront.
  • On-Demand Orders: Delivery charges may vary depending on your location and order value.
  • Free delivery may apply on certain minimum order amounts or promotional offers.

5. Missed Deliveries

  • If delivery fails due to incorrect address, unavailability of recipient, or incomplete contact info, the meal will be marked as delivered and will not be resent or refunded.
  • We recommend keeping communication open via phone or WhatsApp for smooth delivery.

6. Delays in Delivery

While we strive for on-time delivery, it may be delayed due to:

  • Weather conditions
  • Traffic congestion
  • Public holidays or strikes
  • Technical or operational issues

We appreciate your patience and understanding in such cases.

7. Contact for Delivery Support

If you have not received your order within the expected time, please reach out to us:

📞 Phone: +91 98783 20882
📧 Email: hello@tummix.in, tummix.food@gmail.com
📱 WhatsApp: +91 98783 20882

8. Changes to Delivery Policy

Tummix reserves the right to modify this policy anytime. Updates will be posted on this page with a revised “Last Updated” date.